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I understand that the chat is intended for casual venting and not for mental illness diagnosing or psychological therapy.I understand that as a listener I am not to perform the role of a real therapist and will refer any user to seek appropriate help from a therapist if the case permits it.
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This is the essence of peer counseling, and it is true that helping others does help us to help ourselves, in the end, it is not about just ourselves; peer counseling is about helping each other.
•The Principle of Positive Regard Three words define the great Listener: unconditional positive regard. Though it is true that sometimes people need "tough love" and I have been in the place of giving that tough love, all advice given should always be with unconditional positive regard for the Venter; they are a human being and they can improve themselves if they set themselves to the task, most of them are here because either they do not believe in themselves or because nobody has believed in them.
Some Venters' issue IS that they have no faith or positive regard for themselves!
Show the Venter unconditional positive regard, and you will not only make their life that much easier, you will become a better Listener.